TLC Consumer Protection & Service Quality 2

Question 1

A passenger with a visual impairment requests to ride with their guide dog. What must a TLC-licensed driver do?

Accepted Answer

Accept the passenger and guide dog at no extra charge

Answer

Refuse because animals are not permitted in the vehicle

Answer

Charge an additional pet fee for the guide dog

Answer

Ask the passenger to provide documentation before allowing the dog

Question 2

A passenger claims the driver took an unnecessarily long route to inflate the fare. Where can this complaint be filed?

Accepted Answer

With the TLC via its 311 complaint system

Answer

Directly with the driver's employer only

Answer

Only with the NYPD

Answer

With the Better Business Bureau

Question 3

What is the maximum time a TLC driver may keep a passenger's lost property before turning it in?

Accepted Answer

24 hours

Answer

48 hours

Answer

72 hours

Answer

One week

Question 4

A passenger requests a receipt after a yellow cab trip but the driver's printer is broken. What should the driver do?

Accepted Answer

Provide a handwritten receipt with all required fare details

Answer

Apologize and drive away

Answer

Tell the passenger to dispute the charge with their bank

Answer

Call the garage to mail a receipt later

Question 5

Which of the following constitutes a TLC-prohibited discriminatory practice by a driver?

Accepted Answer

Refusing a short trip to a neighborhood based on the passenger's race

Answer

Charging the metered fare for an airport trip

Answer

Asking a passenger to confirm their destination before starting the meter

Answer

Accepting a trip that ends outside the five boroughs

Question 6

What must a driver do if a passenger begins to feel ill during the trip?

Accepted Answer

Safely stop the vehicle and assist the passenger in obtaining emergency help if needed

Answer

Continue to the original destination to avoid delaying the schedule

Answer

Ask the passenger to exit the vehicle immediately

Answer

Charge a cleaning fee preemptively

Question 7

A TLC driver is found to have repeatedly short-changed passengers. What penalty can the TLC impose?

Accepted Answer

License suspension or revocation and monetary fines

Answer

A verbal warning only

Answer

Mandatory retraining with no other consequences

Answer

A temporary freeze on new trip assignments for one day