TAM Training & Staff Development 2

Question 1

How often should alcohol server training be refreshed or repeated for existing staff under best TAM practices?

Accepted Answer

Annually or whenever policies change

Answer

Best practice requires annual refreshers or updates whenever policies, laws, or procedures change.

Question 2

Which training method is most effective for helping staff practice refusing service to an intoxicated guest?

Accepted Answer

Role-playing real refusal scenarios

Answer

Role-playing realistic scenarios builds the confidence and skills needed to execute refusals in practice.

Question 3

A new bartender says they already took a server training course two years ago. What should management do?

Accepted Answer

Require them to complete the establishment's current training program

Answer

Establishments must ensure all staff understand their specific policies, regardless of prior certifications.

Question 4

Which topic is MOST critical to include in TAM staff training for door staff or bouncers?

Accepted Answer

Recognizing signs of intoxication at entry

Answer

Door staff must identify visibly intoxicated guests before they enter the establishment.

Question 5

What should a trainer emphasize when teaching staff about the 'one drink per hour' guideline?

Accepted Answer

It is a rough average and individual tolerance varies widely

Answer

Body weight, food intake, and metabolism mean one drink per hour affects people very differently.

(TAM) Maryland Techniques of Alcohol Management Certification Practice Test