TAM Responsible Alcohol Service & Customer Safety

Question 1

Why should alcohol servers monitor customer consumption?

Accepted Answer

To prevent over-serving and protect customer safety

Answer

To increase sales.

Answer

To avoid running out of alcohol.

Answer

To avoid giving discounts.

Question 2

What is the best course of action if a customer appears intoxicated?

Accepted Answer

Stop serving alcohol and offer water or food

Answer

Continue serving them until they leave.

Answer

Ignore their behavior.

Answer

Call the police immediately.

Question 3

Why is it important to train staff in responsible alcohol service?

Accepted Answer

To reduce liability and improve safety

Answer

To upsell alcohol to customers.

Answer

To avoid checking IDs.

Answer

To serve alcohol faster.

Question 4

Which of the following is a sign of intoxication?

Accepted Answer

Slurred speech and loss of coordination

Answer

Clear speech and steady walking.

Answer

Polite behavior and eye contact.

Answer

Drinking water and sitting quietly.

Question 5

What legal consequences might occur if a business over-serves alcohol?

Accepted Answer

Possible fines, lawsuits, or loss of liquor license

Answer

No consequences unless someone complains.

Answer

Only a warning is issued.

Answer

An extra tax is charged.

Question 6

How can servers promote customer safety while serving alcohol?

Accepted Answer

Serve alcohol only with food and monitor behavior

Answer

Encourage fast consumption.

Answer

Only offer high-proof drinks.

Answer

Avoid talking to customers.

Question 7

Which is an example of an alcohol-related emergency?

Accepted Answer

Customer becoming unconscious from drinking

Answer

Customer asking for a drink menu.

Answer

Customer requesting a taxi.

Answer

Customer ordering food.

Question 8

What is the best way to handle a situation where a customer becomes aggressive?

Accepted Answer

De-escalate calmly and contact security or police

Answer

Argue with the customer.

Answer

Serve another drink to calm them.

Answer

Ignore and continue service.

Question 9

How should staff respond when a sober friend offers to drive an intoxicated guest?

Accepted Answer

Support the decision and help with a safe exit

Answer

Deny the request and call a cab instead.

Answer

Encourage the sober friend to leave alone.

Answer

Tell both to call a taxi instead.