TAM Responsible Alcohol Service & Customer Safety 2

Question 1

A customer at the bar begins slurring words and knocking over their drink. What is the FIRST action a TAM-certified server should take?

Accepted Answer

Assess the situation and stop serving alcohol to that customer

Answer

A TAM-certified server must assess signs of intoxication and stop alcohol service to prevent further harm.

Question 2

Under Maryland law, which of the following is a valid form of ID to verify a customer's age for alcohol purchases?

Accepted Answer

A U.S. military ID card

Answer

A U.S. military ID is an acceptable government-issued photo ID for age verification in Maryland.

Question 3

A server notices that a customer's designated driver has been drinking. What is the best course of action?

Accepted Answer

Alert the customer who intended to be driven home and offer alternative transportation options

Answer

Alerting the passenger and offering alternatives like a cab protects both parties and aligns with responsible service practices.

Question 4

What does 'one standard drink' typically contain in terms of pure alcohol?

Accepted Answer

0.6 ounces (14 ml)

Answer

One standard drink in the U.S. contains 0.6 ounces (14 ml) of pure alcohol regardless of the type of beverage.

Question 5

Which scenario BEST describes 'over-service' under TAM guidelines?

Accepted Answer

Serving a visibly intoxicated patron an additional alcoholic beverage

Answer

Over-service occurs when alcohol is served to a visibly intoxicated person, which is illegal in Maryland.

(TAM) Maryland Techniques of Alcohol Management Certification Practice Test