TAM Documentation & Incident Reporting 2

Question 1

When documenting a refusal of service, which detail is MOST critical to record first?

Accepted Answer

The exact time and date of the refusal

Answer

The exact time and date establishes the factual timeline needed for any subsequent legal or administrative review.

Question 2

A TAM-certified server witnesses a fight break out. What should be documented about bystanders?

Accepted Answer

Their names and contact information if they witnessed the event

Answer

Witness names and contact information support accurate accounts and can be used if the incident requires legal follow-up.

Question 3

Which of the following is the BEST reason to document a patron who was cut off but left peacefully?

Accepted Answer

To create a record in case they return later the same night

Answer

Documenting a cut-off patron protects staff if the individual returns and attempts to obtain more alcohol from a different server.

Question 4

Under Maryland TAM guidelines, an incident log should be stored for a minimum of how long?

Accepted Answer

At least one year or as required by the licensee's legal counsel

Answer

Incident records should be retained at least one year, or longer if litigation is possible, to support any legal defense.

Question 5

A manager discovers an incident report that is missing the server's name. What is the correct action?

Accepted Answer

Add the server's name with a notation of when and why it was added

Answer

Correcting an omission with a dated notation maintains the report's integrity while making the record complete.

(TAM) Maryland Techniques of Alcohol Management Certification Practice Test