TABC Server Responsibilities and Intervention 2

Question 1

What does the term 'intervention' mean in TABC server training?

Accepted Answer

Taking steps to prevent an intoxicated person from causing harm

Answer

Intervention refers to actions taken by staff to prevent harm, such as refusing service, arranging transportation, or notifying a manager.

Question 2

A group of friends is drinking heavily and one member offers to drive. What should the server do?

Accepted Answer

Offer to call a cab or rideshare and avoid serving more alcohol to the driver

Answer

Preventing drunk driving is a core responsibility under TABC guidelines, and arranging safe transportation is encouraged.

Question 3

Which of the following best describes 'safe ride' programs in a TABC context?

Accepted Answer

Partnerships to provide intoxicated patrons transportation alternatives

Answer

Safe ride programs help intoxicated customers get home safely without driving, reducing liability for the establishment.

Question 4

What is the best way for a server to document a refusal of service?

Accepted Answer

Notify a manager and record the incident in a log

Answer

Notifying a manager and recording refusals creates an important record that can protect the establishment in a dram shop liability case.

Question 5

Under TABC standards, a server should involve a manager when:

Accepted Answer

A customer becomes hostile after a service refusal

Answer

If a refused customer becomes hostile or threatening, a manager should be involved to ensure staff and patron safety.

Texas Alcoholic Beverage Commission Certification (TABC) Practice Test