TABC Server Responsibilities and Intervention 2 — Questions and Answers
Question 1: What does the term 'intervention' mean in TABC server training?
- Calling police on a customer
- Taking steps to prevent an intoxicated person from causing harm (Correct answer)
- Limiting a customer to one drink per visit
- Checking ID at the door
Correct answer: Taking steps to prevent an intoxicated person from causing harm
Intervention refers to actions taken by staff to prevent harm, such as refusing service, arranging transportation, or notifying a manager.
Question 2: A group of friends is drinking heavily and one member offers to drive. What should the server do?
- Ignore the situation as it is not the server's concern
- Offer to call a cab or rideshare and avoid serving more alcohol to the driver (Correct answer)
- Serve the driver one more drink to be polite
- Ask the group to leave immediately
Correct answer: Offer to call a cab or rideshare and avoid serving more alcohol to the driver
Preventing drunk driving is a core responsibility under TABC guidelines, and arranging safe transportation is encouraged.
Question 3: Which of the following best describes 'safe ride' programs in a TABC context?
- Programs that train delivery drivers
- Partnerships to provide intoxicated patrons transportation alternatives (Correct answer)
- TABC shuttle services to enforcement offices
- Online alcohol ordering services
Correct answer: Partnerships to provide intoxicated patrons transportation alternatives
Safe ride programs help intoxicated customers get home safely without driving, reducing liability for the establishment.
Question 4: What is the best way for a server to document a refusal of service?
- Post it on social media
- Notify a manager and record the incident in a log (Correct answer)
- Tell every customer in the bar
- File a police report for every refusal
Correct answer: Notify a manager and record the incident in a log
Notifying a manager and recording refusals creates an important record that can protect the establishment in a dram shop liability case.
Question 5: Under TABC standards, a server should involve a manager when:
- A customer orders their second drink
- A customer becomes hostile after a service refusal (Correct answer)
- A customer requests a drink menu
- A customer pays with a credit card
Correct answer: A customer becomes hostile after a service refusal
If a refused customer becomes hostile or threatening, a manager should be involved to ensure staff and patron safety.
Question 6: A TABC-certified server who intervenes and prevents a drunk driving incident is most likely protected by:
- The First Amendment
- The Safe Harbor provisions in dram shop law (Correct answer)
- Federal highway regulations
- OSHA workplace rules
Correct answer: The Safe Harbor provisions in dram shop law
Texas dram shop law includes safe harbor provisions protecting establishments that follow responsible service guidelines.
TABC Server Responsibilities and Intervention 2
What does the term 'intervention' mean in TABC server training?