Supervisory Test Skills Knowledge 4

Question 1

A supervisor is reviewing work output and finds error rates increasing over the past month. This is an example of which management function?

Accepted Answer

Controlling

Answer

Controlling involves monitoring performance against standards and identifying deviations that require corrective action.

Question 2

What is the MAIN advantage of using situational leadership as a supervisory approach?

Accepted Answer

It adapts the supervisor's style to match each employee's competence and commitment level

Answer

Situational leadership recognizes that different employees at different developmental stages need different levels of direction and support.

Question 3

An employee reports feeling harassed by a coworker. As the supervisor, your immediate responsibility is to:

Accepted Answer

Take the complaint seriously, document it, and report it to HR promptly

Answer

Supervisors have a legal and ethical duty to promptly report harassment complaints to HR to initiate a proper investigation.

Question 4

Which of the following BEST describes the halo effect in performance appraisals?

Accepted Answer

Rating an employee higher in all areas because of one outstanding trait

Answer

The halo effect occurs when one positive characteristic causes a rater to give unfairly high scores across all other unrelated performance dimensions.

Question 5

A supervisor wants to motivate an employee who has mastered their current role and is bored. Which Herzberg motivator would be MOST appropriate?

Accepted Answer

Assigning the employee more challenging and meaningful responsibilities

Answer

According to Herzberg, true motivators include achievement, recognition, and advancement — not hygiene factors like pay or working conditions.

Supervisory Test Practice Test

Supervisory Test Practice Test

Supervisory Test Skills Knowledge 4