Supervisory Test Performance Management and Coaching 4

Question 1

A supervisor only remembers the last two weeks of an employee's work when completing an annual review. This is an example of:

Accepted Answer

Recency bias

Answer

Recency bias occurs when evaluators overweight recent events and underweight performance from earlier in the review period.

Question 2

During a coaching session, an employee becomes emotional and defensive. The supervisor should:

Accepted Answer

Acknowledge the employee's feelings and give them a moment before continuing

Answer

Acknowledging emotions before proceeding shows empathy and helps the employee feel heard, which makes them more receptive to feedback.

Question 3

Which of the following is a characteristic of SMART performance goals?

Accepted Answer

Specific, Measurable, Achievable, Relevant, and Time-bound

Answer

SMART goals include clear criteria for success, realistic expectations, relevance to the role, and a defined deadline.

Question 4

A supervisor rates all employees as 'average' to avoid conflict or favoritism. This is called:

Accepted Answer

Central tendency error

Answer

Central tendency error occurs when supervisors avoid high or low ratings, clustering all evaluations in the middle of the scale.

Question 5

What is the primary role of feedback in the coaching process?

Accepted Answer

To provide information that allows employees to adjust and improve their performance

Answer

Coaching feedback functions as a performance mirror, giving employees the data they need to understand gaps and make targeted improvements.

Supervisory Test Practice Test