Supervisory Test Conflict Resolution Strategies 4

Question 1

A supervisor realizes they personally side with one employee in a conflict. What is the MOST ethical course of action?

Accepted Answer

Disclose the bias and request that another supervisor or HR handle the mediation

Answer

Disclosing a personal bias and stepping aside protects the fairness of the process and the trust of both employees.

Question 2

When is the 'competing' conflict style MOST appropriate for a supervisor to use?

Accepted Answer

When an emergency requires a fast, decisive decision

Answer

The competing style is appropriate in urgent situations where a quick, authoritative decision is necessary, such as a safety emergency.

Question 3

An employee consistently avoids conflict by agreeing in meetings but then not following through on commitments. This pattern is called:

Accepted Answer

Passive resistance

Answer

Passive resistance involves outward agreement without genuine commitment, often used to avoid direct confrontation while still opposing a decision.

Question 4

A supervisor should document conflict resolution meetings primarily to:

Accepted Answer

Create a paper trail showing the supervisor followed proper procedures

Answer

Documentation protects all parties by demonstrating that the supervisor followed fair and proper procedures, which is essential if the conflict escalates.

Question 5

Two employees reach a compromise where each gives up something to reach an agreement. Which conflict style does this represent?

Accepted Answer

Compromising

Answer

Compromising involves both parties making concessions to reach a mutually acceptable middle-ground solution.

Supervisory Test Practice Test

Supervisory Test Practice Test

Supervisory Test Conflict Resolution Strategies 4