Supervisory Test Conflict Resolution Strategies 2

Question 1

Two employees have a personality clash that is affecting team morale. As their supervisor, what is your FIRST step?

Accepted Answer

Meet with each employee individually to understand their perspectives

Answer

Meeting individually first allows each employee to speak freely and helps the supervisor understand both sides before facilitating a joint resolution.

Question 2

Which conflict resolution style involves one party giving up their position to satisfy the other party's needs?

Accepted Answer

Accommodating

Answer

Accommodating means one party yields to the other's position, prioritizing the relationship over the outcome.

Question 3

A supervisor discovers that two employees have been spreading rumors about each other. The BEST approach is to:

Accepted Answer

Address the rumor-spreading behavior directly and establish clear communication expectations

Answer

Directly addressing the behavior and setting expectations stops the cycle while preserving dignity and due process for both employees.

Question 4

The 'Thomas-Kilmann Conflict Mode Instrument' identifies how many distinct conflict-handling styles?

Accepted Answer

Five

Answer

The Thomas-Kilmann model identifies five conflict-handling styles: competing, collaborating, compromising, avoiding, and accommodating.

Question 5

When a conflict stems from unclear job roles and responsibilities, the MOST effective long-term solution is to:

Accepted Answer

Clarify and document roles through updated job descriptions or team charters

Answer

Documenting roles removes ambiguity, which is the root cause of role-based conflict, providing a reference point for future disputes.

Supervisory Test Practice Test

Supervisory Test Practice Test

Supervisory Test Conflict Resolution Strategies 2