Smart Serve Ontario Age Verification and Minors 2

Question 1

If a customer's ID shows they were born exactly 18 years and 11 months ago, what should you do?

Accepted Answer

Refuse service because they have not yet turned 19

Answer

Anyone who has not yet reached their 19th birthday must be refused service, as the legal drinking age is 19 with no exceptions for customers who are nearly of age.

Question 2

A customer refuses to show ID when asked. What should you do?

Accepted Answer

Refuse service to the customer

Answer

If a customer refuses to provide ID, you must refuse service because you cannot confirm they meet the minimum legal age requirement.

Question 3

Which of the following is an acceptable piece of ID for age verification in Ontario?

Accepted Answer

Secure Certificate of Indian Status

Answer

The Secure Certificate of Indian Status is a valid federally-issued photo ID that is accepted for age verification in Ontario licensed establishments.

Question 4

What are the two most important things to check when examining a customer's photo ID?

Accepted Answer

That the expiry date has not passed and the photo matches the customer

Answer

You must confirm the document has not expired and that the photo matches the person presenting it to ensure the ID is both valid and belongs to that individual.

Question 5

Are you permitted to ask for ID from a customer who is clearly well over 19 years of age?

Accepted Answer

Yes, servers are always permitted to request ID from any customer

Answer

Servers are always permitted to request ID from any customer as a precautionary measure, and doing so can protect both the server and the establishment.

Smart Serve Practice Test

Smart Serve Practice Test

Smart Serve Ontario Age Verification and Minors 2