A client complains to your manager that you were rude during a call, but you believe the client misunderstood your tone. The most effective response is to:
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A
Ask your manager to review the call recording and clear your name before speaking to the client
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B
Acknowledge the client's experience, apologize for any unintended offense, and discuss how to prevent future misunderstandings
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C
Ignore the complaint since you know your intent was professional
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D
Ask the client to submit the complaint in writing before you respond