You work in healthcare administration and discover that a billing clerk has been inadvertently overcharging patients due to a software misconfiguration that has persisted for three months. What is the priority action?
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A
Fix the software and say nothing to avoid alarming patients
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B
Report to management immediately, correct the error, and initiate refunds to affected patients
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C
Wait until the quarter ends to address it to avoid disrupting financial reports
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D
Only refund patients who complain about overcharges