SIR Refusing Service Procedures

Question 1

Under BC law, when is a server legally required to refuse service?

Accepted Answer

When a patron is intoxicated or when serving them would likely make them intoxicated

Answer

BC law requires servers to refuse service when a patron is already intoxicated or when continued service would likely cause them to become intoxicated. This is a legal obligation, not optional.

Question 2

What is the recommended first step when you decide to cut off a patron?

Accepted Answer

Approach the patron discreetly and calmly, explaining that you cannot serve them any more alcohol

Answer

The recommended approach is to speak to the patron privately, calmly, and respectfully. Discretion helps preserve the patron's dignity and reduces the likelihood of a confrontational scene.

Question 3

Which phrase is most appropriate when refusing service to an intoxicated patron?

Accepted Answer

I am not able to serve you any more alcohol tonight, but I can get you some water or a coffee

Answer

Offering alternatives while refusing alcohol is the recommended approach. It shows concern for the patron, provides an option that does not involve alcohol, and maintains a respectful tone.

Question 4

What should a server do if a patron sends a friend to order drinks on their behalf after being cut off?

Accepted Answer

Refuse to serve the drinks if they believe they are intended for the cut-off patron

Answer

Servers must refuse service if they believe drinks are being obtained on behalf of a patron who has been cut off. Allowing circumvention of a cut-off undermines responsible service.

Question 5

Who should be informed when a patron has been cut off from service?

Accepted Answer

The manager and all relevant staff members so the cut-off is consistently enforced

Answer

When a patron is cut off, the manager and all relevant staff members should be informed so the cut-off is consistently enforced throughout the establishment, preventing the patron from obtaining drinks from another server.

Serving It Right Practice Test

Serving It Right Practice Test

SIR Refusing Service Procedures