SIR Refusing Service Procedures

Question 1

Under BC law, when is a server legally required to refuse service?

Accepted Answer

When a patron is intoxicated or when serving them would likely make them intoxicated

Answer

When a patron is rude

Answer

When a patron orders an expensive drink

Answer

When the establishment is busy

Question 2

What is the recommended first step when you decide to cut off a patron?

Accepted Answer

Approach the patron discreetly and calmly, explaining that you cannot serve them any more alcohol

Answer

Announce it loudly so everyone knows

Answer

Ignore them until they leave

Answer

Call the police immediately

Question 3

Which phrase is most appropriate when refusing service to an intoxicated patron?

Accepted Answer

I am not able to serve you any more alcohol tonight, but I can get you some water or a coffee

Answer

You are drunk and need to leave

Answer

You have had enough, get out

Answer

I do not want to serve you

Question 4

What should a server do if a patron sends a friend to order drinks on their behalf after being cut off?

Accepted Answer

Refuse to serve the drinks if they believe they are intended for the cut-off patron

Answer

Serve the friend since they are a different patron

Answer

Serve the drinks but watch where they go

Answer

Only refuse if the patron comes back personally

Question 5

Who should be informed when a patron has been cut off from service?

Accepted Answer

The manager and all relevant staff members so the cut-off is consistently enforced

Answer

Only the patron

Answer

No one else needs to know

Answer

Other patrons at the bar

Question 6

What should a server do after cutting off a patron who is alone?

Accepted Answer

Help arrange safe transportation home and continue to check on them

Answer

Leave them alone

Answer

Ask them to leave immediately

Answer

Serve them one more drink as a goodwill gesture