SDI Project Planning & Execution 2

Question 1

Which project planning document formally authorizes the project and names the project manager?

Accepted Answer

Project Charter

Answer

The Project Charter is the document that formally authorizes a project and appoints the project manager with authority to apply resources.

Question 2

During a service desk improvement project, the team discovers scope creep occurring. What is the BEST immediate action?

Accepted Answer

Raise a change request and assess impact on schedule and budget

Answer

Scope creep must be managed through the formal change control process, which includes raising a change request and evaluating impact.

Question 3

What does a RACI matrix primarily define in project planning?

Accepted Answer

Roles and responsibilities for each task

Answer

A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each task or deliverable in a project.

Question 4

A project manager is estimating effort for a new ITSM tool deployment. Which estimation technique uses historical data from similar past projects?

Accepted Answer

Analogous estimating

Answer

Analogous estimating uses historical data from comparable past projects to estimate effort, duration, or cost for a current project.

Question 5

Which type of project dependency means Task B cannot start until Task A has finished?

Accepted Answer

Finish-to-Start (FS)

Answer

A Finish-to-Start dependency means the successor task cannot begin until the predecessor task is completed.

(SDI) Service Desk Institute Certifications Practice Test