SDI Service Desk Analyst & Manager VIP Practice Exam

SDI — The Service Desk Institute (SDI) offers the Service Desk Analyst (SDA) and Service Desk Manager (SDM) certifications, based on the SDI Professional Standards framework. The SDA exam typically comprises 40–65 questions with a 70–75% pass mark; the SDM exam is longer (~60–75 questions, 2 hours). Both are administered by SDI globally and align with ITIL-based service management best practices.