SDI Project Planning & Execution 2 — Questions and Answers
Question 1: Which project planning document formally authorizes the project and names the project manager?
- Project Management Plan
- Project Charter (Correct answer)
- Statement of Work
- Business Case
Correct answer: Project Charter
The Project Charter is the document that formally authorizes a project and appoints the project manager with authority to apply resources.
Question 2: During a service desk improvement project, the team discovers scope creep occurring. What is the BEST immediate action?
- Absorb the new work to maintain relationships
- Immediately halt the project
- Raise a change request and assess impact on schedule and budget (Correct answer)
- Remove the lowest priority existing tasks
Correct answer: Raise a change request and assess impact on schedule and budget
Scope creep must be managed through the formal change control process, which includes raising a change request and evaluating impact.
Question 3: What does a RACI matrix primarily define in project planning?
- Risk levels and contingency plans
- Resource costs and budget allocations
- Roles and responsibilities for each task (Correct answer)
- Timeline milestones and deadlines
Correct answer: Roles and responsibilities for each task
A RACI matrix identifies who is Responsible, Accountable, Consulted, and Informed for each task or deliverable in a project.
Question 4: A project manager is estimating effort for a new ITSM tool deployment. Which estimation technique uses historical data from similar past projects?
- Parametric estimating
- Analogous estimating (Correct answer)
- Bottom-up estimating
- Three-point estimating
Correct answer: Analogous estimating
Analogous estimating uses historical data from comparable past projects to estimate effort, duration, or cost for a current project.
Question 5: Which type of project dependency means Task B cannot start until Task A has finished?
- Start-to-Start (SS)
- Finish-to-Start (FS) (Correct answer)
- Finish-to-Finish (FF)
- Start-to-Finish (SF)
Correct answer: Finish-to-Start (FS)
A Finish-to-Start dependency means the successor task cannot begin until the predecessor task is completed.
Question 6: When running a service desk transformation project, what is the purpose of a stakeholder register?
- To track project expenditure by department
- To document stakeholder contact details, interests, and influence levels (Correct answer)
- To list all software licenses required for the project
- To record all change requests submitted during the project
Correct answer: To document stakeholder contact details, interests, and influence levels
A stakeholder register captures information about each stakeholder including their interests, involvement, and influence to guide engagement strategies.
Question 7: What is the primary purpose of a project kick-off meeting?
- To finalize the project budget with finance
- To align all stakeholders on project objectives, roles, and approach (Correct answer)
- To conduct a post-implementation review of the prior project
- To present completed deliverables to the project sponsor
Correct answer: To align all stakeholders on project objectives, roles, and approach
A kick-off meeting formally starts the project by aligning the team and stakeholders on goals, scope, roles, and how the project will be run.
SDI Project Planning & Execution 2
Which project planning document formally authorizes the project and names the project manager?