RHIT Organizational Management and Leadership 5

Question 1

A HIM manager must counsel an employee who has been late to work four times in the past month. Which progressive discipline step typically follows a verbal warning if the behavior continues?

Accepted Answer

Written warning

Answer

Progressive discipline typically escalates from verbal warning to written warning before moving to suspension or termination.

Question 2

Under the Americans with Disabilities Act (ADA), an employer must provide a reasonable accommodation to a qualified employee with a disability unless it would cause what?

Accepted Answer

Undue hardship

Answer

The ADA requires reasonable accommodations for qualified employees with disabilities unless doing so would cause undue hardship to the employer.

Question 3

A HIM director creates a dashboard tracking coding accuracy rate, coder productivity, and claim denial rate. These metrics collectively represent which management tool?

Accepted Answer

Key performance indicators (KPIs)

Answer

Key performance indicators (KPIs) are specific, measurable metrics used to evaluate performance toward departmental or organizational goals.

Question 4

Which type of interview question asks candidates to describe how they handled a specific past situation, based on the premise that past behavior predicts future performance?

Accepted Answer

Behavioral interview question

Answer

Behavioral interview questions ask candidates about past experiences and actions, operating on the principle that past behavior is the best predictor of future behavior.

Question 5

A HIM manager is facilitating a team meeting to resolve a dispute between the coding and clinical documentation improvement (CDI) teams. Which conflict resolution strategy seeks a solution that satisfies the concerns of all parties?

Accepted Answer

Collaboration

Answer

Collaboration (also called integrating) seeks a solution that fully satisfies all parties' concerns and is the most constructive conflict resolution approach.

RHIT - Registered Health Information Technician Practice Test

RHIT - Registered Health Information Technician Practice Test

RHIT Organizational Management and Leadership 5