RERA Professional Ethics and Client Relations 2 — Questions and Answers
Question 1: What marketing standards must RERA brokers follow?
- No marketing standards exist
- Truthful advertising with Trakheesi permit, accurate property descriptions, no misleading photos or information, and compliance with RERA advertising guidelines (Correct answer)
- Any marketing is acceptable
- Marketing standards only apply to developers
Correct answer: Truthful advertising with Trakheesi permit, accurate property descriptions, no misleading photos or information, and compliance with RERA advertising guidelines
RERA marketing standards require truthful advertising with valid Trakheesi permits, accurate property descriptions and photos, no misleading pricing or availability claims, and compliance with RERA's comprehensive advertising guidelines.
Question 2: What is the RERA requirement for broker knowledge of property law?
- Legal knowledge is not required
- Brokers must understand relevant Dubai property laws, RERA regulations, tenancy law, transfer procedures, and contractual requirements to advise clients competently (Correct answer)
- Only lawyers need legal knowledge
- Basic knowledge is sufficient for all transactions
Correct answer: Brokers must understand relevant Dubai property laws, RERA regulations, tenancy law, transfer procedures, and contractual requirements to advise clients competently
RERA expects brokers to maintain working knowledge of Dubai property law, RERA regulations, Rental Law, DLD transfer procedures, contract requirements, and relevant federal laws to provide competent client advice.
Question 3: How should RERA brokers manage client expectations in a volatile market?
- Promise guaranteed returns
- Provide honest market analysis, set realistic price expectations based on data, explain market risks, and avoid making guarantees about returns or timing (Correct answer)
- Tell clients what they want to hear
- Market conditions are not the broker's concern
Correct answer: Provide honest market analysis, set realistic price expectations based on data, explain market risks, and avoid making guarantees about returns or timing
RERA requires honest, data-based client advice: realistic price expectations supported by market data, transparent explanation of market risks and conditions, and avoiding guarantees about investment returns or market timing.
Question 4: What dispute resolution options are available for real estate transaction disputes in Dubai?
- Only court litigation
- RERA mediation services, Rental Disputes Settlement Centre, Dubai Courts, DIFC Courts (for DIFC properties), and arbitration through DIAC (Correct answer)
- No dispute resolution exists
- Only the broker can resolve disputes
Correct answer: RERA mediation services, Rental Disputes Settlement Centre, Dubai Courts, DIFC Courts (for DIFC properties), and arbitration through DIAC
Multiple dispute resolution options exist: RERA mediation for broker-related issues, RDSC for rental disputes, Dubai Courts for property ownership disputes, DIFC Courts for DIFC properties, and DIAC arbitration by agreement.
Question 5: What is the RERA Trakheesi system and its requirements?
- A property listing database
- RERA's advertising permit system that requires all property marketing materials to be registered and carry a valid Trakheesi permit number before publication (Correct answer)
- A tenant screening system
- An optional quality certification
Correct answer: RERA's advertising permit system that requires all property marketing materials to be registered and carry a valid Trakheesi permit number before publication
Trakheesi is RERA's mandatory advertising permit system requiring all property marketing — online listings, brochures, signage — to be registered and display a valid permit number, ensuring compliance with advertising standards.
Question 6: What record-keeping requirements does RERA impose on brokerage firms?
- No records need to be maintained
- Maintain transaction records, client agreements, commission receipts, marketing approvals, complaint logs, and staff license records for defined retention periods (Correct answer)
- Only financial records are required
- Records are only needed during RERA inspections
Correct answer: Maintain transaction records, client agreements, commission receipts, marketing approvals, complaint logs, and staff license records for defined retention periods
RERA requires brokerage firms to maintain comprehensive records including transaction documentation, client agreements, commission records, Trakheesi approvals, complaint handling logs, and staff licensing records for specified retention periods.
RERA Professional Ethics and Client Relations 2
What marketing standards must RERA brokers follow?