RCA Team and Process Management Flashcards
6 cards from real RCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 RCA Team and Process Management flashcards as text
What is the ideal composition of an effective RCA team?
Answer: A cross-functional team with diverse knowledge of the process, equipment, and affected systems
A cross-functional team brings together different perspectives and expertise, reducing blind spots and ensuring the investigation covers all relevant causes.
What is the role of an RCA 'facilitator' on an investigation team?
Answer: To guide the team through the RCA process, manage discussions, and ensure objectivity
The facilitator keeps the team focused on the process, manages group dynamics, prevents premature conclusions, and ensures the investigation is conducted systematically.
Why should the person most responsible for a failure NOT lead the RCA investigation?
Answer: They may have a conflict of interest that compromises objectivity
Someone implicated in a failure may consciously or unconsciously steer the investigation away from findings that reflect poorly on themselves, compromising objectivity.
In RCA, what is the importance of 'psychological safety' within the investigation team?
Answer: It allows team members to share honest observations and admit errors without fear of blame
Psychological safety encourages team members to share accurate information, admit mistakes, and challenge assumptions without fear of punishment, leading to more accurate root cause identification.
What is the purpose of establishing an RCA 'charter' or 'scope document' at the beginning of an investigation?
Answer: To define the team's objectives, boundaries, authority, and expected deliverables before investigation begins
An RCA charter defines what the team is trying to accomplish, what is in and out of scope, and what deliverables are expected, creating alignment before work begins.
In RCA team management, what does 'groupthink' risk causing?
Answer: Team members conforming to the dominant view rather than challenging assumptions, leading to missed root causes
Groupthink causes team members to suppress dissenting views to maintain consensus, which can prevent the team from identifying the true root cause if it challenges the group's initial assumption.
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