RCA Team and Process Management Flashcards
6 cards from real RCA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 RCA Team and Process Management flashcards as text
What is a 'corrective action review board' (CARB) in the context of organizational RCA management?
Answer: An internal governance body that reviews, approves, and tracks corrective actions from RCA investigations
A CARB is an internal management forum that provides oversight of corrective actions, ensuring they are appropriate, adequately resourced, and completed on time.
In RCA process management, what does 'tiering' investigations refer to?
Answer: Classifying problems by severity or impact to determine the appropriate depth of RCA required
Tiering ensures that minor problems receive a quick, lightweight RCA while high-impact events receive a thorough, multi-person investigation proportional to their risk.
What is the purpose of 'RCA trending' across multiple investigations over time?
Answer: To identify recurring root causes or systemic organizational weaknesses that single investigations may miss
Trending across multiple RCAs reveals patterns in root causes or recurring failures that point to deeper systemic issues requiring organizational-level intervention.
In RCA, what does the 'plan-do-check-act' (PDCA) cycle contribute to corrective action management?
Answer: It provides a four-step process to plan, implement, verify, and adjust corrective actions iteratively
PDCA provides an iterative framework for planning corrective actions, implementing them, checking their effectiveness, and adjusting if needed — ensuring continuous improvement.
In an organizational RCA program, what does 'knowledge management' contribute?
Answer: Capturing, organizing, and sharing RCA findings across the organization to prevent similar failures
Knowledge management ensures that insights from past RCA investigations are accessible to the whole organization, enabling teams to learn from previous events rather than repeating the same mistakes.
What is the risk of 'over-analyzing' in an RCA investigation?
Answer: Delaying corrective actions and allowing the problem to cause further harm while the investigation continues indefinitely
Analysis paralysis delays the implementation of corrective actions, meaning the problem continues to cause harm while the team seeks perfect certainty about causes.
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