RAMP Checking and Verifying IDs 2 — Questions and Answers
Question 1: A customer presents a driver's license that has a magnetic stripe but no barcode. What should a RAMP-trained server do?
- Accept it since magnetic stripes are a valid security feature
- Scan the magnetic stripe with a card reader to verify
- Treat the absence of a barcode as a potential red flag and examine other security features carefully (Correct answer)
- Refuse service immediately without further inspection
Correct answer: Treat the absence of a barcode as a potential red flag and examine other security features carefully
Missing expected security features like a barcode can indicate a fake ID, so additional scrutiny of other features is warranted.
Question 2: Which of the following is the BEST method to check if a photo on an ID matches the person presenting it?
- Compare hair color only
- Look at the overall facial structure, bone structure, and distinguishing features (Correct answer)
- Check if the eye color listed matches
- Ask the customer to remove their glasses
Correct answer: Look at the overall facial structure, bone structure, and distinguishing features
Overall facial structure and bone structure are more reliable identifiers than changeable features like hair color or accessories.
Question 3: A patron's vertical (portrait-oriented) license shows a birth date that would make them exactly 21 today. What should you do?
- Refuse service because vertical IDs are only for minors
- Serve them because they are legally 21
- Calculate their exact age using the birth date and today's date to confirm they have reached 21 (Correct answer)
- Ask for a second form of ID before serving
Correct answer: Calculate their exact age using the birth date and today's date to confirm they have reached 21
In many states, vertical IDs indicate the holder was under 21 when issued, but you must calculate their current age from the birth date to determine eligibility.
Question 4: Under RAMP guidelines, which document is generally NOT an acceptable primary ID for alcohol purchases?
- State-issued driver's license
- U.S. military ID
- U.S. passport
- High school student ID (Correct answer)
Correct answer: High school student ID
High school student IDs are not government-issued documents with security features and are not acceptable as primary ID for alcohol purchases.
Question 5: A customer shows you an ID where the expiration date has passed by two weeks. What is the appropriate RAMP response?
- Accept it since it only recently expired
- Refuse service because an expired ID is not a valid form of identification (Correct answer)
- Ask for a second ID to supplement the expired one
- Call the police to report an invalid ID
Correct answer: Refuse service because an expired ID is not a valid form of identification
Expired IDs are not legally valid forms of identification and should not be accepted for alcohol purchases under RAMP standards.
Question 6: What does a raised or embossed seal on a driver's license typically indicate?
- The license is from a border state
- It is a security feature added by the issuing state to prevent counterfeiting (Correct answer)
- The license holder has a commercial vehicle endorsement
- The ID is a duplicate copy
Correct answer: It is a security feature added by the issuing state to prevent counterfeiting
Raised or embossed seals are anti-counterfeiting security features incorporated by state DMVs into official licenses.
Question 7: A customer becomes aggressive when asked to show ID. According to RAMP training, what is the most appropriate response?
- Serve them to avoid conflict
- Call security or a manager and calmly refuse service (Correct answer)
- Ask other customers nearby to vouch for their age
- Accept verbal confirmation of their age
Correct answer: Call security or a manager and calmly refuse service
Aggression when asked for ID is a warning sign; staff should involve management or security and refuse service rather than capitulate.
RAMP Checking and Verifying IDs 2
A customer presents a driver's license that has a magnetic stripe but no barcode.
What should a RAMP-trained server do?