PSD Emergency Services and Operations 2

Question 1

A caller reports a vehicle fire on the highway with unknown occupants. What is the FIRST resource a dispatcher should send?

Accepted Answer

Fire department and EMS simultaneously

Answer

Unknown occupants in a vehicle fire require fire suppression and potential patient care simultaneously, so both fire and EMS are dispatched immediately.

Question 2

What does the term 'staging area' mean in emergency operations?

Accepted Answer

A predetermined safe area where resources wait before being assigned

Answer

A staging area is a safe, organized location where emergency resources assemble and await deployment to avoid congesting the scene.

Question 3

During a hazmat incident, a dispatcher should advise citizens in the immediate area to:

Accepted Answer

Shelter in place or evacuate based on the incident commander's guidance

Answer

Shelter-in-place vs. evacuation decisions depend on the hazmat type and wind conditions, and should follow the incident commander's direction.

Question 4

Which radio practice helps ensure a critical message was accurately received by a field unit?

Accepted Answer

Requesting the unit to read back the message

Answer

Requesting a read-back (echo) confirms the unit received and understood critical information such as address, patient condition, or assignment.

Question 5

A dispatcher receives a call where the caller whispers 'I can't speak freely.' The dispatcher should:

Accepted Answer

Ask yes/no questions to gather information covertly

Answer

Yes/no questions allow a distressed caller in a dangerous situation to communicate without alerting a potential threat.

(PSD) Certified Public Safety Dispatcher Practice Test

(PSD) Certified Public Safety Dispatcher Practice Test

PSD Emergency Services and Operations 2