FREE PSD Dispatch Technologies and Systems Questions and Answers

Question 1

A significant advancement of Next Generation 9-1-1 (NG9-1-1) over traditional E9-1-1 is its ability to receive what type of information from the public?

Accepted Answer

Text messages, images, and video files

Answer

Pager and teletype messages

Answer

Only verbal communication over a landline

Answer

Automatic Number Identification (ANI) only

Question 2

When a 9-1-1 call arrives at a Public Safety Answering Point (PSAP), what specific information is provided by the Automatic Location Information (ALI) database?

Accepted Answer

The registered service address or approximate coordinates of the caller

Answer

The caller's medical history from a linked database

Answer

The name of the cell phone manufacturer

Answer

The time the call was initiated from the caller's device

Question 3

A dispatcher answers a 9-1-1 call and, after a moment of silence, hears only a series of repeating, high-pitched beeping sounds. This is a primary indicator of a call from which type of device?

Accepted Answer

A Telecommunications Device for the Deaf (TDD/TTY)

Answer

A malfunctioning cell phone

Answer

A satellite phone with a weak signal

Answer

An automated alarm system test

Question 4

During a multi-agency response to a large wildfire, units from different departments are unable to communicate directly because their radios operate on different frequency bands. Which technology would be most effective for a dispatcher to help coordinate to quickly establish unified communications?

Accepted Answer

A radio interoperability gateway to patch talkgroups together

Answer

Instructing all units to communicate using only their cell phones

Answer

Relaying all messages verbally from one radio channel to another

Answer

Issuing everyone new radios that are all on a single frequency

Question 5

A dispatcher is trying to determine the closest available unit to a reported vehicle collision in a rural area with multiple winding roads. Which two integrated technologies are most essential for making this determination accurately?

Accepted Answer

Geographic Information System (GIS) and Automatic Vehicle Location (AVL)

Answer

Time-stamping system and personnel scheduling software

Answer

Radio logging recorder and instant messaging

Answer

Biometric scanner and video surveillance feed

Question 6

What is the primary function of the 'geofile' within a Computer-Aided Dispatch (CAD) system?

Accepted Answer

To validate caller addresses against a master street and location database

Answer

To record and store all voice transmissions for quality assurance

Answer

To track unit status and time stamps for performance metrics

Answer

To provide a directory of agency personnel and their contact numbers