FREE PSD Call Classification and Prioritization Protocols Questions and Answers

Question 1

A caller reports a robbery that occurred 20 minutes ago, and the suspect has fled the scene. How should this call typically be classified compared to a robbery currently in progress?

Accepted Answer

Lower priority because the immediate threat has passed.

Answer

Higher priority because evidence might be lost.

Answer

Equal priority because the crime is of the same nature.

Answer

It should be handled as an administrative call.

Question 2

In most dispatch protocols, what is the defining characteristic of a 'Priority 1' or 'Code 3' call?

Accepted Answer

A situation with an imminent threat to life or a serious crime in progress.

Answer

Any call involving a weapon.

Answer

Any call reported directly via a 9-1-1 line.

Answer

A request for assistance from another law enforcement agency.

Question 3

What is the primary purpose of using structured questioning from an Emergency Medical Dispatch (EMD) protocol?

Accepted Answer

To provide a consistent method for gathering critical patient information and giving pre-arrival instructions.

Answer

To reduce the dispatcher's liability in case of a negative outcome.

Answer

To gather demographic information for hospital records.

Answer

To slow down the caller and keep them on the line until help arrives.

Question 4

When receiving a silent 9-1-1 call from a landline, what is the standard procedure after attempts to make voice contact fail?

Accepted Answer

Dispatch a law enforcement unit to the address for a welfare check.

Answer

Immediately disconnect the call to free up the 9-1-1 line.

Answer

Call the number back on a non-emergency line.

Answer

Record the call as a misdial and take no further action.

Question 5

Which factor is MOST critical for a dispatcher to determine when prioritizing a report of a vehicle collision?

Accepted Answer

The presence and severity of injuries.

Answer

The number of vehicles involved.

Answer

The extent of traffic blockage.

Answer

Whether one of the drivers is intoxicated.

Question 6

A caller reports their car was broken into overnight, and a laptop was stolen. The suspect is gone. This call would be best classified as:

Accepted Answer

Priority 3 - Routine/Non-Emergency

Answer

Priority 1 - Emergency

Answer

Priority 2 - Urgent

Answer

Administrative/Informational

Question 7

What is the primary reason for verifying the location of a 9-1-1 caller, even when Automatic Location Information (ALI) is displayed?

Accepted Answer

To ensure accuracy, as ALI data can be incorrect or imprecise.

Answer

To test the caller's cognitive function.

Answer

To fulfill a federal mandate that has no operational purpose.

Answer

To keep the caller busy while units are en route.

A caller reports a robbery that occurred 20 minutes ago, and the suspect has fled the scene.How should this call typically be classified compared to a robbery currently in progress?

A caller reports a robbery that occurred 20 minutes ago, and the suspect has fled the scene.
How should this call typically be classified compared to a robbery currently in progress?