PSD Dispatcher Wellness and Stress Management 3

Question 1

A dispatcher who feels emotionally numb, no longer cares about call outcomes, and dreads going to work is exhibiting the 'depersonalization' component of:

Accepted Answer

Burnout syndrome

Answer

Depersonalization—feeling detached from one's work and callers—is one of the three core dimensions of burnout identified by Maslach.

Question 2

Which sleep hygiene practice is MOST beneficial for dispatchers who work rotating night shifts?

Accepted Answer

Using bright light exposure to align the circadian rhythm with the new shift schedule

Answer

Strategic bright light exposure helps reset the circadian clock, making it easier to sleep and stay alert on rotating schedules.

Question 3

Which of the following is a recognized benefit of Critical Incident Stress Debriefing (CISD) for dispatchers?

Accepted Answer

It provides a structured group process to process emotional reactions after a critical event

Answer

CISD offers a structured, facilitated group discussion to normalize reactions and promote psychological recovery after a critical incident.

Question 4

A dispatcher who constantly second-guesses their decisions long after calls are resolved and feels they are 'never good enough' is displaying which stress-related pattern?

Accepted Answer

Rumination

Answer

Rumination involves repetitively and passively focusing on distress and its causes, and is associated with depression and anxiety in first responders.

Question 5

Physical fitness is recommended for dispatcher stress management primarily because exercise:

Accepted Answer

Metabolizes stress hormones like cortisol and adrenaline

Answer

Regular aerobic exercise helps the body metabolize excess cortisol and adrenaline accumulated during high-stress work periods.

(PSD) Certified Public Safety Dispatcher Practice Test

(PSD) Certified Public Safety Dispatcher Practice Test

PSD Dispatcher Wellness and Stress Management 3