PSD Dispatcher Wellness and Stress Management 2

Question 1

Which physical symptom is MOST commonly associated with cumulative stress in dispatchers over time?

Accepted Answer

Chronic headaches and muscle tension

Answer

Cumulative stress frequently manifests as chronic headaches, neck tension, and muscle pain due to prolonged physiological arousal.

Question 2

A dispatcher who begins calling in sick frequently, withdraws from coworkers, and shows declining performance is most likely exhibiting signs of:

Accepted Answer

Burnout

Answer

These behavioral changes—absenteeism, isolation, and performance decline—are classic indicators of dispatcher burnout.

Question 3

Which of the following best describes 'secondary traumatic stress' as experienced by dispatchers?

Accepted Answer

Trauma symptoms resulting from indirect exposure to others' traumatic events

Answer

Secondary traumatic stress arises from repeated indirect exposure to callers' trauma, producing PTSD-like symptoms in the dispatcher.

Question 4

When a dispatcher experiences intrusive thoughts about a child fatality call days after the incident, the FIRST recommended action is to:

Accepted Answer

Seek support through peer support, EAP, or a mental health professional

Answer

Early intervention through peer support or professional counseling helps prevent acute stress from progressing to PTSD.

Question 5

Which coping strategy is considered MALADAPTIVE for long-term dispatcher wellness?

Accepted Answer

Using alcohol to 'decompress' after shifts

Answer

Alcohol use as a coping mechanism is maladaptive and increases risk of dependency and worsening mental health over time.

(PSD) Certified Public Safety Dispatcher Practice Test