PSD Crisis Intervention and Stress Management 2

Question 1

A caller reports that their neighbor is standing on a rooftop ledge and appears to be in crisis. What is the dispatcher's FIRST priority?

Accepted Answer

Gather precise location information while keeping the reporting party calm and on the line

Answer

Accurate location is always the first priority so responders can be dispatched, while keeping the caller engaged prevents scene escalation.

Question 2

Which communication technique is MOST effective when a dispatcher is speaking directly with a suicidal caller?

Accepted Answer

Active listening with open-ended questions and empathetic reflection

Answer

Active listening with open-ended questions and empathetic reflection builds rapport and keeps the caller engaged without minimizing their distress.

Question 3

A dispatcher experiences a traumatic call involving a child fatality. According to best practices, what should happen within 24–72 hours after the incident?

Accepted Answer

A Critical Incident Stress Debriefing (CISD) session should be offered

Answer

CISD within 24–72 hours of a critical incident helps dispatchers process trauma and reduces the risk of PTSD.

Question 4

What does the term 'psychological first aid' mean in the context of public safety dispatching?

Accepted Answer

Offering immediate emotional support to stabilize a caller until responders arrive

Answer

Psychological first aid means providing immediate, practical emotional support to reduce distress and promote short-term coping until help arrives.

Question 5

Which of the following is a common physical symptom of cumulative stress in dispatchers?

Accepted Answer

Frequent headaches and gastrointestinal problems

Answer

Cumulative occupational stress commonly manifests as physical symptoms including headaches, digestive issues, and fatigue.

(PSD) Certified Public Safety Dispatcher Practice Test

(PSD) Certified Public Safety Dispatcher Practice Test

PSD Crisis Intervention and Stress Management 2