PSD Computer-Aided Dispatch (CAD) Systems Operations 2

Question 1

When a CAD system displays a 'duplicate incident' alert, what should the dispatcher do first?

Accepted Answer

Compare both incidents to verify they reference the same event before merging

Answer

Before merging or closing incidents, dispatchers must verify both reports refer to the same event to avoid missing separate emergencies at similar locations.

Question 2

Which CAD feature allows a dispatcher to see all units currently assigned to a specific geographic beat or zone?

Accepted Answer

Unit status board filtered by zone

Answer

The unit status board can be filtered by beat or zone to display all assigned resources within a specific geographic area.

Question 3

A caller reports a gas leak. The CAD system auto-populates a hazmat response recommendation. What additional step should the dispatcher take?

Accepted Answer

Verify the recommendation aligns with local protocol and confirm hazmat resources are available

Answer

Dispatchers must always verify CAD recommendations against local protocol and confirm resource availability before dispatching.

Question 4

What does the CAD term 'premise history' refer to?

Accepted Answer

A record of previous incidents associated with a specific address

Answer

Premise history is a CAD database record of prior incidents at a specific address, helping dispatchers anticipate hazards or recurring issues.

Question 5

In CAD, what is the purpose of a 'time-stamp' on each incident entry?

Accepted Answer

To create an accurate chronological record for documentation and legal purposes

Answer

Time-stamps on CAD entries create an accurate chronological record critical for after-action review, legal proceedings, and quality assurance.

(PSD) Certified Public Safety Dispatcher Practice Test

(PSD) Certified Public Safety Dispatcher Practice Test

PSD Computer-Aided Dispatch (CAD) Systems Operations 2