PSD Call Classification and Prioritization Protocols 3

Question 1

A caller reports seeing someone slumped over a steering wheel in a parked car. What information is most critical to classify the call correctly?

Accepted Answer

Whether the person is breathing and responsive

Answer

Determining if the person is breathing and responsive is the key factor that distinguishes a medical emergency (Priority 1) from a welfare check (lower priority).

Question 2

In the Priority Dispatch system, what does the suffix 'D' (e.g., 32-D-2) indicate?

Accepted Answer

Delta — the most critical response level

Answer

In MPDS/FPDS, the letter 'D' (Delta) indicates the most life-threatening determinant level, requiring the most urgent response.

Question 3

Which scenario is the best example of a Priority 2 (urgent) police call?

Accepted Answer

A fender-bender with no injuries, vehicles blocking traffic

Answer

A traffic accident blocking a roadway with no injuries is urgent due to secondary collision risk, making it Priority 2 — not life-threatening but requiring a prompt response.

Question 4

When a caller's account of an incident changes significantly during the call, the dispatcher should:

Accepted Answer

Reassess and update the priority based on new information

Answer

Call classification must be dynamic; dispatchers are trained to continuously reassess and upgrade or downgrade priority as new information is received.

Question 5

A child calls 9-1-1 reporting their parent is 'acting weird and won't wake up.' What is the dispatcher's first priority?

Accepted Answer

Classify as Priority 1 and begin EMS pre-arrival instructions

Answer

An unresponsive person reported by any caller — including a child — immediately triggers Priority 1 classification and pre-arrival instructions.

(PSD) Certified Public Safety Dispatcher Practice Test

(PSD) Certified Public Safety Dispatcher Practice Test

PSD Call Classification and Prioritization Protocols 3