ProServe Signs of Intoxication

Question 1

Which of the following is a common physical sign of intoxication?

Accepted Answer

Slurred speech and impaired coordination

Answer

Slurred speech and impaired coordination are classic physical signs of intoxication. Alcohol affects the central nervous system, leading to difficulty with speech, balance, and fine motor control.

Question 2

What behavioural change might indicate a customer is becoming intoxicated?

Accepted Answer

Becoming louder, more animated, or exhibiting sudden mood changes

Answer

Behavioural changes such as becoming louder, more animated, overly friendly, or experiencing sudden mood swings are common early indicators of intoxication.

Question 3

What does 'impaired judgment' look like in a potentially intoxicated customer?

Accepted Answer

Making inappropriate comments, taking risks, becoming overly generous, or losing inhibitions

Answer

Impaired judgment can manifest as making inappropriate or offensive comments, engaging in risky behaviour, being overly generous with money, or displaying a loss of normal social inhibitions.

Question 4

Which of the following is NOT typically a sign of intoxication?

Accepted Answer

Steady, controlled movements

Answer

Steady, controlled movements are the opposite of what is seen in intoxication. Alcohol impairs motor control, leading to unsteady movements, not improved coordination.

Question 5

Why is it important to observe customers from the moment they enter the premises?

Accepted Answer

To establish a baseline of their behaviour so changes indicating intoxication can be detected

Answer

Observing customers from arrival allows servers to establish a baseline of normal behaviour. This makes it easier to notice changes in speech, coordination, and behaviour that indicate progressing intoxication.

ProServe Practice Test

ProServe Practice Test

ProServe Signs of Intoxication