ProServe Responsible Service Practices 4

Question 1

What is the best way to handle a customer who insists on buying drinks for an intoxicated friend?

Accepted Answer

Politely decline and explain that you cannot serve alcohol to someone who is intoxicated, regardless of who is paying

Answer

Allow it since the buyer is not intoxicated

Answer

Serve weaker drinks instead

Answer

Let the manager decide later

Question 2

What is 'stacking' and why is it a concern in responsible service?

Accepted Answer

When a customer has multiple unfinished drinks in front of them, indicating rapid ordering that may lead to overconsumption

Answer

Stacking chairs at closing time

Answer

Stacking inventory in the storage room

Answer

When servers stack their trays

Question 3

What factor does NOT directly affect how quickly a person becomes intoxicated?

Accepted Answer

The colour of the beverage

Answer

Body weight

Answer

Whether they have eaten recently

Answer

Their gender

Question 4

What should a server do when they notice a patron secretly pouring alcohol from a flask into their drink?

Accepted Answer

Address the situation immediately as outside alcohol is prohibited on licensed premises

Answer

Ignore it as it is not their business

Answer

Wait to see if they become intoxicated

Answer

Confiscate the flask and keep it

Question 5

What is the recommended way to calculate how long it takes for the body to process one standard drink?

Accepted Answer

Approximately one hour

Answer

15 minutes

Answer

30 minutes

Answer

It depends on how much water you drink

Question 6

Why is it important for servers to document incidents involving intoxicated patrons?

Accepted Answer

Documentation provides evidence of due diligence and helps protect the establishment from liability

Answer

For entertainment purposes

Answer

It is not important

Answer

Only to gossip about later