ProServe Responsible Service Practices 3

Question 1

What is the concept of 'duty of care' as it applies to alcohol service?

Accepted Answer

A legal obligation to take reasonable steps to prevent harm to patrons and third parties

Answer

A duty to care about profits

Answer

A requirement to clean the premises

Answer

A duty to serve every customer who enters

Question 2

What should a responsible server do when a customer switches from beer to hard liquor?

Accepted Answer

Monitor the customer more closely as spirits have higher alcohol content per serving

Answer

Celebrate the higher sale

Answer

Ignore the change in beverage choice

Answer

Recommend they switch back to beer

Question 3

What is the purpose of offering non-alcoholic alternatives to customers?

Accepted Answer

To provide options for pacing, designated drivers, and those who choose not to drink or need to slow down

Answer

To increase the drink menu size

Answer

To meet a quota for non-alcoholic sales

Answer

To use up expired drink mixes

Question 4

In responsible service, what does 'intervention' refer to?

Accepted Answer

Taking action to prevent or address a situation where a customer is becoming or is already intoxicated

Answer

A medical procedure

Answer

Intervening in a sports game on TV

Answer

A management meeting

Question 5

Why is teamwork important in responsible alcohol service?

Accepted Answer

So staff can communicate about patron behaviour, support each other in cut-off situations, and ensure consistent monitoring

Answer

To split tips evenly

Answer

To serve drinks faster

Answer

It is not important in alcohol service

Question 6

What is the role of a manager in supporting responsible alcohol service?

Accepted Answer

Managers should establish policies, train staff, support cut-off decisions, and model responsible service behaviour

Answer

Managers have no specific role

Answer

Managers only handle financial matters

Answer

Managers should override server decisions to keep customers happy