ProServe Responsible Service Practices 2

Question 1

What is 'pacing' in the context of responsible alcohol service?

Accepted Answer

Controlling the rate at which drinks are served to help prevent intoxication

Answer

Walking quickly between tables

Answer

Setting a fast pace for closing time

Answer

Pacing the music volume throughout the night

Question 2

What is the recommended approach when a customer orders a round of drinks for a large group?

Accepted Answer

Assess each person in the group for signs of intoxication before serving

Answer

Serve everyone immediately without question

Answer

Only serve the person who ordered

Answer

Refuse all group orders

Question 3

What is 'last call' and why is it an important responsible service practice?

Accepted Answer

An announcement made before closing to stop new drink orders and allow time for patrons to finish

Answer

The last phone call of the night

Answer

The final item on the menu

Answer

A signal to start serving stronger drinks

Question 4

Why should servers avoid consuming alcohol while on duty?

Accepted Answer

It impairs their ability to make sound judgments about customer intoxication and to fulfill their legal duties

Answer

It is too expensive

Answer

It makes them too friendly with customers

Answer

It is only a suggestion, not a requirement

Question 5

What is a 'house policy' in the context of responsible alcohol service?

Accepted Answer

An establishment's internal guidelines that meet or exceed legal requirements for responsible service

Answer

The rules for building maintenance

Answer

The type of house wine offered

Answer

A policy about tipping

Question 6

What role does the physical environment of a licensed premises play in responsible service?

Accepted Answer

Lighting, noise levels, and layout can affect consumption patterns and the ability to monitor patrons

Answer

No role at all

Answer

Only the decor matters

Answer

The environment only affects food service