Program Stakeholder Engagement Flashcards
6 cards from real Program Management Professional practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Program Stakeholder Engagement flashcards as text
The 'salience model' for stakeholder analysis considers which three attributes?
Answer: Power, legitimacy, and urgency
The salience model categorizes stakeholders based on their power to impose their will, legitimacy of their relationship, and urgency of their claims.
When should a program manager escalate a stakeholder conflict to the Program Governance Board?
Answer: When the conflict cannot be resolved at the program level and threatens program outcomes
Escalation to the Governance Board is appropriate when conflicts cannot be resolved at the program level and risk impacting program success.
A 'resistant' stakeholder is best described as someone who:
Answer: Is aware of the program but actively works against its success
A resistant stakeholder is aware of the program and its implications but actively opposes or works against its objectives.
What is the purpose of a stakeholder communication feedback loop in program management?
Answer: To verify that communications are received, understood, and enable two-way exchange of information
A feedback loop confirms that messages are received and understood, and allows stakeholders to respond, creating genuine two-way communication.
In PgMP, 'stakeholder engagement' differs from 'stakeholder management' in that engagement:
Answer: Focuses on building collaborative relationships and involvement rather than just controlling stakeholder behavior
Engagement emphasizes two-way collaboration and relationship-building, while management historically implied a more controlling approach to stakeholder interactions.
Which factor most significantly increases program stakeholder complexity compared to individual projects?
Answer: Multiple concurrent component projects creating intersecting and competing stakeholder interests
Programs involve multiple simultaneous component projects, each with their own stakeholder sets, creating a web of intersecting, sometimes conflicting interests that the program manager must navigate.
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