Product Management Product Management 2

Question 1

A product manager notices the NPS score dropped 15 points after a major release. What should be the FIRST step?

Accepted Answer

Segment detractor feedback to identify root causes

Answer

Segmenting detractor feedback helps pinpoint which specific changes caused dissatisfaction before deciding on corrective action.

Question 2

Which framework is best suited for communicating a high-level product direction without committing to specific features or timelines?

Accepted Answer

A product roadmap

Answer

A product roadmap conveys strategic direction and priorities at a high level without locking teams into rigid feature commitments.

Question 3

During discovery, a PM finds that 80% of support tickets relate to a feature used by only 5% of users. What does this suggest?

Accepted Answer

The feature has a high usability problem relative to its audience

Answer

Disproportionate support volume from a small user segment signals a significant usability or reliability issue within that feature.

Question 4

What is the primary purpose of a 'jobs-to-be-done' (JTBD) interview?

Accepted Answer

To understand the underlying motivation driving a user's behavior

Answer

JTBD interviews uncover the functional, social, and emotional 'jobs' users are trying to accomplish, which may differ from stated feature requests.

Question 5

A PM must choose between two features: Feature A has high user demand but low strategic alignment; Feature B has low demand but high strategic alignment. Which should generally be prioritized?

Accepted Answer

Feature B, because strategy guides long-term success

Answer

Strategic alignment ensures the product moves toward its long-term vision; high-demand features that diverge from strategy can create technical and product debt.

Product Management Practice Test

Product Management Practice Test

Product Management Product Management 2