Product Management Stakeholder Management 1 â Questions and Answers
Question 1: Which stakeholder mapping technique categorizes stakeholders by their level of interest and power/influence?
- RACI Matrix
- Power-Interest Grid (Correct answer)
- SWOT Analysis
- Kano Model
Correct answer: Power-Interest Grid
The Power-Interest Grid plots stakeholders on two axesâpower/influence and level of interestâhelping PMs decide how much effort to devote to each group.
Question 2: A product manager is working with a stakeholder who has high power but low interest in the project. What is the recommended engagement strategy?
- Manage closely and involve in all decisions
- Keep satisfied with periodic updates (Correct answer)
- Monitor with minimal communication
- Engage and inform frequently
Correct answer: Keep satisfied with periodic updates
High-power, low-interest stakeholders should be kept satisfiedâthey can impact the project but don't need constant engagement or deep involvement.
Question 3: What is a stakeholder register primarily used for in product management?
- Tracking sprint velocity
- Recording stakeholder information, interests, and influence levels (Correct answer)
- Logging bug reports from stakeholders
- Scheduling stakeholder meetings
Correct answer: Recording stakeholder information, interests, and influence levels
A stakeholder register documents key details about each stakeholderâincluding their role, interests, expectations, and influenceâto guide engagement planning.
Question 4: Which of the following best describes a 'champion' stakeholder in product management?
- A stakeholder who frequently escalates issues to leadership
- An influential advocate who actively promotes the product and helps remove obstacles (Correct answer)
- A neutral party who provides objective feedback
- A stakeholder who controls the project budget
Correct answer: An influential advocate who actively promotes the product and helps remove obstacles
A champion is an enthusiastic, influential stakeholder who advocates for the product, helps build organizational buy-in, and can help remove roadblocks.
Question 5: When a product manager faces conflicting requirements from two high-priority stakeholders, what is the most effective first step?
- Implement the requirement from the more senior stakeholder
- Ignore one requirement and proceed with the other
- Facilitate a joint discussion to align on business goals and trade-offs (Correct answer)
- Escalate immediately to the CEO
Correct answer: Facilitate a joint discussion to align on business goals and trade-offs
Facilitating a joint conversation allows both stakeholders to understand each other's needs and work toward a solution aligned with shared business objectives.
Question 6: What does 'RACI' stand for in the context of stakeholder and responsibility assignment?
- Review, Approve, Communicate, Implement
- Responsible, Accountable, Consulted, Informed (Correct answer)
- Request, Assign, Complete, Inspect
- Raise, Analyze, Correct, Integrate
Correct answer: Responsible, Accountable, Consulted, Informed
RACI stands for Responsible, Accountable, Consulted, and Informedâa framework used to clarify roles and responsibilities among stakeholders for specific tasks.
Question 7: Which communication approach is most appropriate when dealing with a stakeholder who is skeptical of a new product feature?
- Avoid communication until the feature is launched
- Share data and evidence that support the feature's value proposition (Correct answer)
- Ask the skeptic to step aside from the decision-making process
- Proceed without their approval to maintain momentum
Correct answer: Share data and evidence that support the feature's value proposition
Sharing concrete data and evidence helps address a skeptic's concerns objectively and builds credibility, making it easier to gain their support.
Product Management Stakeholder Management 1
Which stakeholder mapping technique categorizes stakeholders by their level of interest and power/influence?