Stakeholder Engagement Flashcards

What is 'active listening' and why is it critical in stakeholder interviews?

Answer: Fully concentrating, understanding, and responding to a speaker to capture complete and accurate requirements

Active listening involves full concentration, understanding context, and thoughtful responses, ensuring the BA captures accurate and complete requirements from stakeholders.

Which artifact is used to document agreements between the business analyst and stakeholders about how requirements activities will be conducted?

Answer: Business analysis plan

The business analysis plan documents the agreed approach for performing business analysis activities, including stakeholder engagement and requirements processes.

A stakeholder who is 'resistant' on the engagement continuum is BEST described as:

Answer: Aware of the project but opposed to the changes it brings

A resistant stakeholder is aware of the project but actively opposes the changes it brings, requiring targeted engagement to understand and address their concerns.

What is the MAIN benefit of involving stakeholders early in the requirements process?

Answer: Reducing rework by identifying needs, expectations, and constraints before development begins

Early stakeholder involvement surfaces needs, expectations, and constraints upfront, significantly reducing costly rework later in the project.

Which technique involves having stakeholders vote on the relative importance of requirements using limited virtual currency?

Answer: Buy a feature

The 'Buy a Feature' technique gives stakeholders virtual money to 'purchase' the features they value most, making trade-offs and priorities explicit.

A business analyst is creating an engagement assessment matrix. What does this matrix track?

Answer: Current versus desired engagement levels for each stakeholder

An engagement assessment matrix compares each stakeholder's current engagement level with the desired level, identifying gaps that require targeted engagement actions.