Solution Evaluation Flashcards

What is 'benefits realization' in the context of solution evaluation?

Answer: The process of tracking and confirming that expected benefits are actually achieved after deployment

Benefits realization is the ongoing process of tracking, measuring, and confirming that the solution delivers the benefits defined in the business case.

A solution is technically complete but adoption rates are very low. The MOST likely cause is:

Answer: Inadequate change management and stakeholder engagement during deployment

Low adoption despite technical completeness typically indicates that insufficient change management and stakeholder preparation left users unwilling or unprepared to use the solution.

Which tool helps a BA systematically identify why a solution is not delivering expected value by tracing problems back to their origin?

Answer: Root cause analysis (fishbone diagram)

Root cause analysis, often using a fishbone (Ishikawa) diagram, systematically traces observed problems back to their underlying causes to enable effective corrective action.

What is the role of the business analyst during user acceptance testing?

Answer: Facilitate testing activities, clarify requirements ambiguities, and ensure defects are documented and resolved

During UAT, the BA facilitates the process, clarifies requirements questions for testers, and ensures defects are properly documented and tracked to resolution.

A company launches a new CRM system. After 90 days, customer satisfaction scores have not improved as projected. What should the BA do FIRST?

Answer: Analyze usage data and gather stakeholder feedback to understand why the expected improvement did not occur

Before taking any action, the BA should analyze usage data and stakeholder feedback to understand the root cause of the underperformance.

Which factor is MOST critical to include when defining acceptance criteria for solution evaluation?

Answer: Measurable, objective conditions that can be verified through testing or observation

Acceptance criteria must be measurable and verifiable through testing or observation to provide an objective standard for evaluating whether the solution meets requirements.