Solution Evaluation Flashcards

What is the purpose of a post-implementation review?

Answer: To assess whether the solution delivered the expected business benefits and capture lessons learned

A post-implementation review evaluates whether the solution achieved its intended benefits and documents lessons learned to improve future projects.

Which document defines the expected benefits and value that a solution should deliver, serving as a reference for solution evaluation?

Answer: Business case

The business case defines the expected benefits and justification for the project, providing the baseline against which solution value is measured during evaluation.

A BA is evaluating an enterprise software implementation. Users are achieving the required outcomes but reporting low satisfaction. What should the BA investigate?

Answer: Usability and user experience factors that may be creating friction despite functional success

Low satisfaction despite functional success often points to usability or user experience issues that, while not preventing task completion, create friction and resistance.

What is the difference between 'solution performance' and 'solution value' in PMI-PBA?

Answer: Performance measures operational metrics; value measures the benefit delivered to the organization

Solution performance refers to operational metrics (e.g., uptime, response time), while solution value measures the broader business benefit delivered to the organization.

During solution evaluation, a BA finds that a key business requirement was implemented but produces incorrect results. This is BEST classified as:

Answer: A defect — the implementation does not correctly fulfill the requirement

When an implemented requirement produces incorrect results, it is a defect — the implementation does not correctly fulfill the defined requirement.

Which evaluation technique compares the solution's current performance against industry standards or best-in-class competitors?

Answer: Benchmarking

Benchmarking compares the solution's performance to industry standards or best practices to identify gaps and opportunities for improvement.