PHR Learning and Development 3 — Questions and Answers
Question 1: Which leadership development approach pairs a senior employee with a junior employee for long-term career guidance?
- Coaching
- Mentoring (Correct answer)
- Job rotation
- Action learning
Correct answer: Mentoring
Mentoring is a relationship in which a more experienced person guides a less experienced one over time.
Question 2: A succession planning 9-box grid typically plots employees along which two dimensions?
- Tenure and salary
- Performance and potential (Correct answer)
- Age and education
- Department and location
Correct answer: Performance and potential
The 9-box grid assesses employees by current performance and future potential.
Question 3: Which training delivery method is most cost-effective for a geographically dispersed workforce needing the same compliance content?
- Instructor-led classroom training
- E-learning modules (Correct answer)
- One-on-one coaching
- Off-site workshops
Correct answer: E-learning modules
E-learning scales to many dispersed learners at low marginal cost for standardized content.
Question 4: The concept of 'transfer of training' refers to:
- Moving training files between systems
- Applying learned skills to the actual job (Correct answer)
- Transferring an employee to a new role
- Sharing training budgets across departments
Correct answer: Applying learned skills to the actual job
Transfer of training is the degree to which learners apply knowledge and skills on the job.
Question 5: Which of the following is a key characteristic of a learning organization as described by Peter Senge?
- Rigid hierarchy
- Systems thinking (Correct answer)
- Centralized decision-making
- Limited information sharing
Correct answer: Systems thinking
Systems thinking is one of Senge's five disciplines of a learning organization.
Question 6: A needs assessment that examines whether a performance problem stems from skill deficiency or motivation is part of which analysis level?
- Organizational analysis
- Task analysis
- Person analysis (Correct answer)
- Cost analysis
Correct answer: Person analysis
Person analysis determines who needs training and whether issues are skill- or motivation-based.
Question 7: Which type of reinforcement involves removing an unpleasant stimulus to increase a desired behavior?
- Positive reinforcement
- Negative reinforcement (Correct answer)
- Positive punishment
- Extinction
Correct answer: Negative reinforcement
Negative reinforcement strengthens behavior by removing an aversive stimulus.
PHR Learning and Development 3
Which leadership development approach pairs a senior employee with a junior employee for long-term career guidance?