Phone Service Business VoIP Technology & Protocols 3

Question 1

What is the difference between UCaaS and CCaaS in business communications?

Accepted Answer

UCaaS unifies multiple communication channels for all employees; CCaaS is specifically designed for customer-facing contact centers

Answer

UCaaS (Unified Communications as a Service) integrates voice, video, and messaging for general business use, while CCaaS focuses on contact center capabilities.

Question 2

What is WebRTC, and how is it relevant to business phone services?

Accepted Answer

A browser-based technology enabling real-time voice and video calls without plugins

Answer

WebRTC enables real-time communication directly in web browsers, allowing browser-based softphones and click-to-call features without extra software.

Question 3

What is E.164 in telephony?

Accepted Answer

The international standard format for telephone numbers, including country code and subscriber number

Answer

E.164 is the ITU-T international numbering standard that defines the format for telephone numbers, such as +1-800-555-0100 for the US.

Question 4

Which US regulation requires VoIP providers to support Enhanced 911 (E911) services?

Accepted Answer

FCC's VoIP E911 Order (2005)

Answer

The FCC's 2005 VoIP E911 Order requires interconnected VoIP providers to provide E911 service so emergency calls include location data.

Question 5

What does STIR/SHAKEN refer to in US telecommunications?

Accepted Answer

A framework for authenticating caller ID to combat robocalling and spoofing

Answer

STIR/SHAKEN is a FCC-mandated framework that digitally signs and verifies caller ID information to reduce illegal robocalls and spoofing.

Phone Service Business Practice Test

Phone Service Business Practice Test

Phone Service Business VoIP Technology & Protocols 3