Phone Service Business Business Phone Systems & PBX 2

Question 1

What is the function of a hunt group in a business phone system?

Accepted Answer

Sequentially or simultaneously ringing multiple extensions until one answers

Answer

A hunt group distributes incoming calls across a set of phone lines or extensions to ensure calls are answered.

Question 2

Which cabling standard is most commonly used for modern IP phone installations in US offices?

Accepted Answer

Cat5e or Cat6 Ethernet cable

Answer

Cat5e or Cat6 Ethernet cables are the standard for IP phone deployments, supporting both data and Power over Ethernet (PoE).

Question 3

What does PoE stand for in the context of IP phones?

Accepted Answer

Power over Ethernet

Answer

Power over Ethernet (PoE) allows network cables to carry electrical power to devices like IP phones, eliminating separate power adapters.

Question 4

What is call queuing in a business phone system?

Accepted Answer

Holding incoming calls in line until an agent becomes available

Answer

Call queuing places incoming callers on hold in sequence until a representative is available to answer.

Question 5

Which business phone feature allows calls to ring simultaneously on multiple devices?

Accepted Answer

Simultaneous ring (sim ring)

Answer

Simultaneous ring causes multiple devices (desk phone, mobile, softphone) to ring at the same time when a call comes in.

Phone Service Business Practice Test