Phlebotomy Test Phlebotomy Patient Identification and Communication

Question 1

According to CLSI standards, which two patient identifiers must be used before performing a blood draw?

Accepted Answer

Full name and date of birth (or medical record number)

Answer

Room number and date of birth

Answer

Physician name and insurance ID

Answer

Floor number and diagnosis

Question 2

What is the correct way to ask a patient to confirm their identity before a blood draw?

Accepted Answer

Ask 'Can you tell me your full name and date of birth?'

Answer

Ask 'Are you John Smith?'

Answer

Check the room number and assume correct patient

Answer

Ask the nurse on duty to confirm

Question 3

What should a phlebotomist do if a patient's wristband is missing?

Accepted Answer

Refuse to draw and notify the nurse to replace the wristband first

Answer

Proceed with the draw and document the missing band

Answer

Use the room number as identification

Answer

Ask the patient's visitor to confirm identity

Question 4

Which of the following best describes the phlebotomist's responsibility when a patient asks what the blood test is for?

Accepted Answer

Explain the test in general terms and refer detailed medical questions to the physician

Answer

Ignore the question and proceed

Answer

Provide a full diagnosis based on the requisition

Answer

Refuse to answer any questions

Question 5

How should a phlebotomist introduce themselves when entering a patient's room?

Accepted Answer

State their name, title, and purpose of the visit

Answer

Enter and begin setup without speaking

Answer

Just say 'Blood draw' and wait

Answer

Ask the patient to roll up their sleeve immediately

Question 6

A conscious patient verbally refuses a blood draw. What is the appropriate response?

Accepted Answer

Respect the refusal, document it, and notify the nurse or physician

Answer

Proceed anyway to fulfill the physician's order

Answer

Restrain the patient and continue

Answer

Call security immediately