PGM Communication and Leadership 4

Question 1

A program manager is preparing a briefing for a board of directors. Which communication principle is MOST important?

Accepted Answer

Lead with key messages and support with concise data relevant to board-level decisions

Answer

Board briefings require executive-level framing with concise, decision-relevant information rather than operational detail.

Question 2

Which situational leadership approach is MOST appropriate for a team member who is highly skilled but lacks confidence in a new assignment?

Accepted Answer

Supporting — provide encouragement and collaborative problem-solving while reducing task direction

Answer

Supporting style fits high competence/low confidence team members by boosting confidence through encouragement rather than adding more direction.

Question 3

A program manager must facilitate a lessons-learned session after a difficult program phase. What structure BEST encourages honest reflection?

Accepted Answer

Use a facilitator separate from the program manager and apply a blameless retrospective format

Answer

A blameless retrospective led by a neutral facilitator creates safety for honest reflection and systemic learning.

Question 4

What is the MOST significant risk of using only formal written communication in a program?

Accepted Answer

Nuance, tone, and relationship-building are lost, increasing the risk of misunderstanding and disengagement

Answer

Written communication lacks non-verbal cues and emotional tone, which can lead to misinterpretation and weaker interpersonal relationships.

Question 5

A program manager is coaching a project manager who struggles with conflict avoidance. What skill development is MOST needed?

Accepted Answer

Assertive communication and constructive confrontation skills

Answer

Conflict avoidance is addressed by building assertive communication skills that allow direct but respectful engagement with disagreements.

(PGM) Program Manager Practice Test