PGM Communication and Leadership 2

Question 1

A program manager discovers that two project teams have conflicting priorities causing schedule slippage. What is the MOST effective first step?

Accepted Answer

Facilitate a joint meeting to surface underlying interests and negotiate a shared resolution

Answer

Facilitating a joint meeting to surface interests allows both teams to negotiate a mutually acceptable solution without escalating unnecessarily.

Question 2

Which communication style is MOST appropriate when delivering bad news about a major program delay to senior executives?

Accepted Answer

Present facts clearly, acknowledge impact, and propose mitigation options

Answer

Transparent, solution-oriented communication with executives builds trust and allows leadership to make informed decisions.

Question 3

A program manager wants to build psychological safety within a cross-functional team. Which action BEST achieves this?

Accepted Answer

Encourage team members to voice concerns without fear of blame or ridicule

Answer

Psychological safety is built when team members feel safe to speak up, take risks, and report problems without fear of punishment.

Question 4

During a program status meeting, a stakeholder consistently interrupts presenters. How should the program manager respond?

Accepted Answer

Privately address the behavior with the stakeholder and establish meeting norms

Answer

Privately addressing disruptive behavior and establishing norms preserves relationships while improving meeting effectiveness.

Question 5

What is the primary purpose of a RACI matrix in program communication?

Accepted Answer

To clarify roles and accountability for decisions and deliverables

Answer

A RACI matrix explicitly defines who is Responsible, Accountable, Consulted, and Informed for each task, reducing ambiguity.

(PGM) Program Manager Practice Test