PECO PECO Customer Service & Billing Operations 2

Question 1

PECO's territory primarily serves which geographic region of Pennsylvania?

Accepted Answer

Southeastern Pennsylvania, including Philadelphia and surrounding counties

Answer

PECO serves southeastern Pennsylvania, including the City of Philadelphia and surrounding counties such as Montgomery, Bucks, Chester, and Delaware.

Question 2

Which meter reading method does PECO primarily use to collect usage data from residential customers without requiring a physical visit?

Accepted Answer

Advanced Metering Infrastructure (AMI) / Smart Meters

Answer

PECO uses Advanced Metering Infrastructure (AMI), commonly called smart meters, to remotely collect usage data at frequent intervals.

Question 3

A PECO customer is switching to a competitive electric generation supplier (EGS). Which portion of the bill will PECO continue to provide?

Accepted Answer

Distribution (delivery) charges

Answer

Under Pennsylvania's Electric Choice Act, PECO retains responsibility for distribution (wiring and delivery) regardless of which EGS a customer selects.

Question 4

What does the acronym 'EGS' stand for in the context of Pennsylvania electric deregulation?

Accepted Answer

Electric Generation Supplier

Answer

EGS stands for Electric Generation Supplier, the term used in Pennsylvania for competitive companies licensed to sell electricity generation to retail customers.

Question 5

Under PECO's payment arrangement policy, what is the primary eligibility criterion for a customer to enter a payment agreement to avoid termination?

Accepted Answer

The customer must demonstrate an inability to pay the full balance at once and make a good-faith down payment

Answer

Payment arrangements are generally available to customers who cannot pay in full and are willing to make a down payment and commit to ongoing monthly installments.

PECO - Philadelphia Electric Company Certified Professional Practice Test

PECO - Philadelphia Electric Company Certified Professional Practice Test

PECO PECO Customer Service & Billing Operations 2