PECO PECO Customer Service & Billing Operations

Question 1

Which PECO program allows eligible low-income customers in Pennsylvania to receive a discount on their monthly electric bills?

Accepted Answer

Customer Assistance Program (CAP)

Answer

Energy Flex Program

Answer

Budget Billing Plus

Answer

Residential Rebate Initiative

Question 2

What is the standard timeframe within which PECO is required to restore power to customers following a reported outage under Pennsylvania PUC regulations?

Accepted Answer

As soon as reasonably possible based on outage severity

Answer

Within 2 hours regardless of cause

Answer

Within 24 hours for all outages

Answer

Within 4 hours for residential customers only

Question 3

A PECO customer disputes a billing amount they believe is unusually high. What is the correct first step for a PECO representative to take?

Accepted Answer

Review the account's usage history and compare to prior periods

Answer

Issue an immediate credit without investigation

Answer

Transfer the call directly to the Pennsylvania PUC

Answer

Schedule a meter replacement without further review

Question 4

Which Pennsylvania law governs the termination of electric service to residential customers and defines the protections PECO must follow?

Accepted Answer

Public Utility Code, 66 Pa. C.S.

Answer

Pennsylvania Clean Streams Law

Answer

Electric Generation Customer Choice Act

Answer

Pennsylvania Energy Conservation Act

Question 5

What is 'budget billing' as offered by PECO to residential customers?

Accepted Answer

A plan that averages annual energy costs into equal monthly payments

Answer

A program that reduces the bill by 10% each month

Answer

A payment plan exclusively for customers in arrears

Answer

A fixed-rate energy contract lasting 12 months

Question 6

When a PECO customer requests a 'medical certificate' to postpone service termination, what condition must typically be met?

Accepted Answer

A licensed physician must certify that termination would be a serious medical threat to a household member

Answer

The customer must be enrolled in CAP for at least 6 months

Answer

The account must have a zero balance prior to the request

Answer

The customer must be age 65 or older